tag:blogger.com,1999:blog-886321596911483273.post3507491722074385619..comments2024-03-06T03:10:33.474-08:00Comments on London Pop-ups: Le Chalet Pop-up Winter Restaurant on Selfridge's RooftopDanhttp://www.blogger.com/profile/11735828140954046581noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-886321596911483273.post-61085836749039858242014-12-08T09:05:40.441-08:002014-12-08T09:05:40.441-08:00Dear Stephanie
We were very sorry to read your co...Dear Stephanie<br /><br />We were very sorry to read your comments following your recent visit to Le Chalet and would love to follow these up directly with you.<br /><br />Please can you contact our Operations Manager, Paul, at paul@desmcdonald.com so that he can pick this up.<br /><br />Best<br /><br />Le Chalet by Q GrillMarketing Consultanthttps://www.blogger.com/profile/00672307071442229933noreply@blogger.comtag:blogger.com,1999:blog-886321596911483273.post-7538951533031787792014-11-26T12:02:09.126-08:002014-11-26T12:02:09.126-08:00I had a very disappointing experience here which I...I had a very disappointing experience here which I would like to share with other users:<br /><br />My mother, who lives abroad, came to visit me and spend a shopping day together in London. Having seen previous advertisements, as well as all the branding around the store, we decided to take a break from shopping and venture up to experience this festive pop-up. We arrived and found a couple of seats in the surprisingly small and cramped external area. After being handed drinks menus by a grumpy waiter with extremely poor level of the English language, we were left waiting for at least 15 minutes to place our orders (please note that the venue was not particularly busy, in which case we would have been able to understand the slow speed of service). After the waiter had eventually (and reluctantly) taken our orders (one coffee and one hot chocolate) we resumed conversation and began to wait for our drinks. We waited. And waited. And waited. After a while I realised more than half an hour had passed, and couldn't understand either what was taking so long or why no-one had come over to apologise for the delay. I then tried to get the attention of our surly waiter, who obviously didn't want to acknowledge my attempts to call him over. Eventually he had to speak to me as he was taking orders from the table next to us, and before I even had the chance to say anything, he jumped in armed with excuses at the ready, and flippantly said they were "being make", without apologising or showing any signs of concern over our long wait - for just a couple of simple drinks! <br /><br />We continued to wait. After a while, a waitress came over, to who I explained we had been waiting quite a while for our drinks. Again, we were met with the same, apathetic and careless response, mumbling some irrelevant excuses. She then swiftly moved on to the reason she came over in the first place, which was simply to ask my mother to move to fit in more customers in the already cramped space. Obviously that was the final straw and we decided to leave - frustrated, disappointed and angry. <br /><br />On the lift down we were met by the same man who had showed us up almost an hour before (who was absolutely charming and provided the best possible introduction to "Le Chalet" experience on our way up, by the way). He bubbly asked us if we enjoyed our meals, to which we replied we hadn't even been served our drinks and had suffered abismal customer service. He was so embarrassed at our response and confided that we were actually not the only customers that day who had complained to him on their way down.<br /><br />I work in the creative industry and have a professional understanding of what goes into a project such as this one. The work put in to the marketing, the PR, the branding, the design... was all fantastic! That's what got us in there in the first place, after all! I absolutely applaud all those aspects of Le Chalet. And given the fact I can so deeply comprehend the work gone into this, it it is a massive shame it all fell so short at the end, with the awful customer service. The type of service we experienced may not be completely unexpected from a Nando's; from Selfridges, it definitely is.Anonymoushttps://www.blogger.com/profile/06687061575068312338noreply@blogger.com